Aftercare during the DLP
- The owner reports the issue by phone, email, the portal or the app, with photos.
- The request goes through the developer's approval workflow, which can include the contractor.
- A contractor assesses the issue.
- A work order or job card is issued and the work is done.
- The request is closed when the task is complete.
Snags deferred at handover should be tracked in the same place, so nothing is lost between the snagging list and aftercare.
Frequently asked questions
When does the defects liability period start?
The SPA says. Some developers start it on the project's legal completion date, others on the handover date. One developer we worked with calculated it as legal completion plus 365 days.
What is covered during the DLP?
Defects in the developer's work, such as faulty fittings, leaks or cracking. Wear and tear and damage caused by the owner or tenant are not.
How should an owner report a defect?
Through the developer's aftercare channel, with photos and a description. The developer assesses it and issues a work order to its contractor.
Talk to us for pricing
Developer plans are scoped to your projects and launch services, so we price them on a short call. The broker app is free.