Data Deletion Instructions

1. What Nogbase stores from Meta

When a business connects its Facebook Page or Instagram account to Nogbase, we store the Page name and ID, the access tokens needed to read its lead forms, and the leads submitted through those forms (name, phone, email and the answers given on the form). We store nothing about people who merely visit the Page.

2. Remove the connection yourself

• In Nogbase, open Settings → Lead Channels and choose Disconnect on the Page or business. The access tokens are deleted immediately and no further leads are read.
• Or, in Facebook, open Settings & privacy → Settings → Business integrations, find Nogbase and choose Remove. Facebook notifies us and we delete the tokens automatically. Facebook shows you a confirmation code and a status link.

3. Ask for a full deletion

To delete lead records or any other personal data, email privacy@nogbase.ae from the address on your Nogbase account (or, for a person whose details were submitted through a lead form, from the address used on the form). Tell us which Page or business the data relates to. We confirm receipt, complete the deletion within 30 days, and confirm when it is done. Leads belong to the business that collected them, so we also notify that business of the request where the law requires it.

4. Check the status of a request

If you removed Nogbase from Facebook, the status link Facebook gave you shows whether the request was received or completed. For email requests, reply to our confirmation email at any time.