Privacy Policy

1. Introduction

Welcome to Nogbase ("we," "our," or "us"). Nogbase is a proptech CRM platform built for property developers, providing tools for pre-sales, broker management, inventory releases, payment collections, and customer handovers. We are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Services, including:

• Account Information: Name, email address, phone number, company name, job title, and password when you create an account.
• Profile Information: Professional details, profile photo, and preferences you choose to provide.
• Property and Transaction Data: Property listings, inventory details, pricing information, broker details, customer records, payment schedules, and handover documentation that you enter into the platform.
• Communications: Messages, inquiries, and other communications you send to us or through our platform.
• Payment Information: Billing address and payment method details when you subscribe to our Services. Payment processing is handled by third-party payment processors, and we do not store full credit card numbers.

2.2 Information Collected Automatically

When you use our Services, we may automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, browser type, and browser version.
• Usage Data: Pages visited, features used, time spent on pages, click patterns, and other interaction data.
• Log Data: IP address, access times, referring URLs, and system activity logs.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities. See Section 7 for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you log in through a social media account (such as Facebook or Google), we may receive your name, email address, and profile picture as permitted by your social media account settings.
• Business Partners: Information from our partners, integrations, or third-party services that you connect to your Nogbase account.
• Public Sources: Publicly available information relevant to property development and real estate records.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain Services: To operate, deliver, and improve our CRM platform and related services.
• Account Management: To create and manage your account, authenticate your identity, and provide customer support.
• Communication: To send you service-related notifications, updates, security alerts, and support messages.
• Analytics and Improvement: To analyze usage patterns, diagnose technical issues, and improve our Services.
• Marketing: To send promotional materials and information about new features, with your consent where required by law. You can opt out of marketing communications at any time.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, email delivery, and customer support. These providers are contractually obligated to protect your information.
• Within Your Organization: Information may be shared with other authorized users within your organization's Nogbase account as determined by your account administrator.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Nogbase, our users, or the public.
• With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and secure development practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. The types of cookies we use include:

• Essential Cookies: Necessary for the operation of our Services, such as session management and security.
• Analytics Cookies: Help us understand how users interact with our Services through tools like Google Analytics.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: Object to the processing of your personal information for certain purposes.
• Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
• Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us.

To exercise any of these rights, please contact us using the information provided in Section 13.

9. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

14. Data Processing for Meta Platform Integration

When you interact with Nogbase through Meta platforms (Facebook, Instagram), we may collect and process data in accordance with Meta's Platform Terms. This includes:

• Facebook Login Data: If you use Facebook Login, we receive your public profile information (name, profile picture, email address) as authorized by your Facebook privacy settings.
• Meta Business Tools: We may use Meta pixels, SDKs, and APIs to measure advertising effectiveness and deliver relevant ads. This data is processed in accordance with Meta's data use policies.
• Data Deletion: You may request deletion of data collected through Meta integrations by contacting us at privacy@nogbase.com or through the data deletion instructions provided in your account settings. We will process deletion requests within 30 days.
• Data Use Limitations: Data obtained through Meta platform integrations is used solely for providing and improving our Services and is not shared with third parties except as described in this Privacy Policy.